Invoices

Access your complete payment history. View, download, and track all transactions for your server subscription.

Accessing Invoices

1. Go to Subscription in your server dashboard
2. Scroll to Billing History
3. View your list of invoices

Invoice Information

Each invoice shows:

Invoice Statuses

Viewing Invoice Details

Click on any invoice to see the full breakdown:

• Subscription period - Date range covered
• Plan details - Your plan tier and resources
• Add-ons - Any additional purchases
• Discounts - Applied promo codes
• Taxes - If applicable
• Total - Final amount charged

Downloading Invoices

To download an invoice as PDF:

1. Click on the invoice
2. Click Download PDF
3. Save to your computer

Downloaded invoices include:

• All invoice details
• Payment method (last 4 digits)
• Our company information
• Suitable for expense reports or records

Invoice History

Your billing history includes:

• All subscription payments
• Plan changes (upgrades/downgrades)
• Add-on purchases
• Refunds (if any)

Understanding Charges

Regular Subscription

Your recurring charge for the base plan:

Pro Plan - Monthly Subscription
Period: Jan 1 - Jan 31, 2024
Amount: $XX.XX

Prorated Charges

When you upgrade mid-cycle:

Upgrade: Starter to Pro
Period: Jan 15 - Jan 31, 2024
Amount: $XX.XX (prorated)

Add-ons

Additional resource purchases:

Add-on: +4 GB RAM
Period: Jan 15 - Jan 31, 2024
Amount: $XX.XX (prorated)

Discounts

Applied promotional codes:

Discount: SAVE20 (-20%)
Amount: -$XX.XX

Managing Payment Issues

Failed Payment

If an invoice shows "Failed":

1. Check your payment method is valid
2. Update payment details if needed
3. Contact support if issues persist

Disputing a Charge

If you believe a charge is incorrect:

1. Note the invoice number
2. Contact support with details
3. We'll investigate and respond

Requesting a Refund

Refund requests are handled according to our refund policy:

1. Contact support
2. Provide invoice number and reason
3. We'll review and respond

For Business/Accounting

Tax Documentation

• Invoices include tax breakdowns where applicable
• Download PDFs for your records
• Contact support for additional tax documentation

Expense Reports

Downloaded PDFs are suitable for:

• Business expense reports
• Tax documentation
• Financial records

Bulk Downloads

Need multiple invoices? Contact support for bulk download assistance.

Troubleshooting

Missing Invoice

If an invoice isn't showing:

1. Check the date range
2. Refresh the page
3. It may take a few hours to appear
4. Contact support if still missing

Wrong Amount

If an amount seems incorrect:

1. Review all line items
2. Check for prorated periods
3. Verify discounts applied correctly
4. Contact support with questions

Can't Download PDF

1. Try a different browser
2. Disable ad blockers temporarily
3. Contact support for manual copy