Troubleshooting Guide
Having issues? Find solutions to common problems below.
Connection Issues
Server Issues
File Issues
Backup Issues
Account & Billing Issues
Getting More Help
Before Contacting Support
Gather this information:
- Server ID or name
- Error messages (screenshots help)
- When the issue started
- What you were doing when it happened
- Steps you've already tried
Contact Support
Email: host@plex.gg
Include:
- Your account email
- Server details
- Clear description of the issue
- Any relevant screenshots
Most issues can be resolved within 24 hours. Critical issues are prioritized.