Frequently Asked QuestionsBilling FAQ Questions about payments, plans, subscriptions, and invoices. Plans & Pricing How much does Plex Host cost?What's included in each plan?Do you offer discounts for longer terms?Are there any hidden fees? Payments What payment methods do you accept?When will I be charged?Why was my payment declined?Do you store my card details? Subscriptions How do I upgrade my plan?How do I downgrade my plan?Can I change my billing frequency?How does prorated billing work? Cancellation & Refunds How do I cancel my subscription?What happens when I cancel?Do you offer refunds?Can I reactivate after canceling? Invoices Where can I find my invoices?Can I get a PDF invoice?How do I update my payment method? Add-ons What are add-ons?How do I add or remove add-ons?Account FAQCommon questions about accounts and authenticationServer FAQCommon questions about server management